An Argument For Txt Commander

95% of Americans own a mobile phone. (source)  Digital adoption is skyrocketing even among Baby Boomers which makes a great case for incorporating texting services into your security, safety, and guest services strategies. 

You would be hard pressed to find a mobile technology user that doesn’t stay within arm’s length of their device at all times. Knowing how your population communicates and meeting them where they are is half the battle in creating a safety communication strategy that works.

I feel it is necessary to point out that text-to-safety and security isn’t limited to the arenas and stadiums that we usually think of when considering a two-way texting system associated with a command center. This technology should also be seriously considered by those who manage high-rise and multi-tenant properties, higher education and university safety, and the hospitality industries. 

An article published in Psychology Today discusses how the general public responds to situational anonymity, this is where the ability to text to safety and security is most important. Providing the ability to discreetly report situations and minimizing the risk of identification by the offending party, increases the likelihood of receiving reports of questionable and dangerous behavior. In other words, it allows “see something, say something” happen without the fear of retaliation. (source

Employing structured technology like CSA360’s Txt Commander in an enterprise setting allows a higher level of anonymity and confidence in the reporting and early intervention of violations, crimes, threats, and acts of abuse and violence. All incoming text communication is transmitted to the designated operative for vetting and action. 

Imagine the impact that Txt Commander has on a college or university campus where a student can anonymously report a situation before it becomes a danger for an individual and those in the surrounding areas. Removing the social risk and fear of reporting could result in early reporting and response, possibly reducing the severity of the offense.

The more that I sit here and think about the uses for Txt Commander and CSA360, the more I wonder why this technology isn’t present in more professional settings.

I would love to have my colleague, Brain Murphy, show you what Txt Commander can do and how it can transform your strategy, or just be the missing piece of safety that you’ve been looking for. I live by the theory that something doesn’t have to be broken to make it better- I  honestly don’t want to wait for my system to be broken when it comes to risk and safety.

To reach us, just fill out the form on this page and we will get something set up.

Meet Txt Commander

Introducing Txt Commander!

The newest module to CSA360 allows your public to report situations to security and guest services immediately and with anonymity to the people around them. Txt Commander enables two-way communication between reporter and command center so your event staff can be prepared with the details before entering a situation. 

Each of our Txt Commander clients receives their own local number and you will never have to ask your potential users to remember any hashtags as the other guys do. We don’t do blocks of text messages that you may never use, we have one flat yearly rate that gives you unlimited texting access. 

Oh, and we’ve made it cheaper and easier to use than our competitor’s products.

Why Txt Commander:

When you add text services to your available methods of direct-to-security communication, you can expect to see a lift in reported incidents and a decrease in the severity of those incidents. And the reason for this is simple. Think about this for a minute. You have a full building and a finite number of event staff on hand. Offering texting as a public safety tool increases the eyes on the crowd from just your event staff, to everyone in the location. You may even get to a situation before it escalates thanks to reports from those in the local area, working as an early warning system.

Engaging in active text with event staff via Txt Commander allows all of your patrons, students, visitors, guests, and staff to feel empowered to “see something, say something” while remaining anonymous to the people around them. 

Best Practice Tips:

Signage is everything. You can’t expect Txt Commander to work for you if you don’t give your patrons the number everywhere they turn. Make your new Txt Commander number obvious- place it on walls and screens, on event programs booklets, and especially in parking lots. 

Be prepared for more reports. If your signage is clear and obvious, you can expect to get more reports, however, the with lower complexity and severity will be reduced. Empowering your patrons to report issues directly to security boosts feelings of safety in your facility. 

Create quick response templates. Texts come in fast so make sure that you have some prepared responses on-hand to respond just as quickly. Look back at your most common calls and complaints and craft responses that let the person on the other end know that they have been heard and appropriate action will be taken, and thank them for utilizing the system.

Take it for a spin!

I want to show you our newest module so just fill out the contact form and we will get a short demo on our calendars.

Dynamic Security Signal Measurement

Dynamic Security Signal Measurement Platform (DSSM) is replacing an antiquated human interaction system of analyzing data manually.

What does this mean? It’s not about creating custom forms, guard tours, dispatch modules, or text messaging programs. Rather, it’s about watching constantly changing indicators within security operations having the ability to auto-respond to it. There is always change. Every event and activity fluctuation requires measurement, and the demand exists for something that has never been done before in the world of security software. Does this door alarm require a response by a physical guard? If yes, who should the guard be to handle it? If there are an elevated number of incidents occurring in one particular location, should you re-deploy on-duty responders? DSSM will provide real-time data and not just data but offer real-time direction in conjunction with machine learning.

Another example:
A front gate becomes loose and there is no one around and must not have latched completely. Maybe the wind blew it open and there was no one around it and no threat. Then the intelligence of dynamic security signal measurement software would just log the incident alert someone to go close the gate. But it wouldn’t start sounding the sirens and go to Defcon four over it. Right now reactive security protocol is just that if the alarm goes off, someone is going to go run to it or figure out what is going on without any computer-aided knowledge in the decision making process.

On the flip side of that if someone is trying to drive a car through the front gate, the protocol would say to call 9-1-1 dispatch all available officers that are capable, not just closest, but capable, to get there. You need to be able to measure the situation instantly and effectively by knowing who is within the area who is properly trained to handle the situation and who can get there and how fast. Even down to know what their mode of transportation is.

It’s a perfect balance of everything we’ve created coming together, but now adding machine learning to the mix. Learning and being able to filter out what’s not important and bring to the forefront what is important.

This is different for every user, this is different for every facility, location, company, it’s going to be different for a lot of people and it has to be-be able to measure every indicator and know what needs to be done with those every time and it’s going to learn. It needs to be able to learn those responses and that information as well.

But then it’s also going to give you all of the visuals that you need, not just give you one specific module. Whether it’s tour confirmations, or your learning management systems or your incident dispatch system, you’re going to need to be able to see more than one thing at a time just in case something does happen so that you’re not looking through the straw at only one process, you need to be aware of your surrounding s and have a 360 view of the safety and security of your facility or venue or your residential community.

What does this mean for you

What it means is that you are going to react to situations faster and more efficiently, be more cost effective because you can officially distribute your workforce as needed and spend less on overhead through labor and software

Why us?

We are the only ones who can do this, we’ve created this for you.