For an incident report management platform to be effective, there are a few key points that just have to be addressed.
#1 Complete Customization
We will dive right in with the biggest point. The incident report management system that your company is completing daily tasks within has to be fully customized to your unique business needs. This should be non-negotiable. How do you make sure you get exactly what YOU need for your business? You have to start with what you know. This means beginning with and building out the documents that you have been using that you already know serve you the best, the ones that you need on an everyday basis. No one knows your security business like you do, don’t try to fit your business into someone else’s vision.
There are platforms that can actually customize starting with your exact documents and CSA360 will help you achieve this step to integrating better software into your daily operations. Most of us wouldn’t consider having someone come in from an outside organization to tell you how to change your business in order to use their software based on what their software can do. That doesn’t make any sense at all. That’s why the software that you choose should be to be able to wrap its process around YOU, not the other way around.
If you want your software investment to give you the return on investment that you deserve, then the process laid out for your staff has to be easy, it has to be intuitive. If your software option isn’t convenient and easy to use, you’ll never get your staff 100% on board with using it and you’ll be missing out on the benefits of centralized data (we’ll discuss this in a minute). Difficult to navigate platforms will simply be put it to the side completely, or in the best-case scenario your force will use it but only the minimum needed to get by. If they don’t use it, if they don’t understand it, if it’s not effective and efficient, it’s not going to be useful to you or your company. Here’s the thing, the best and most complete data is derived from leading to completion. Required fields and structured process placement assures that employees are filling out all of the documents to the fullest extent every time thus leading down a path of complete data. And that brings us to the next point…
#3 Real-Time Data Output
Complete data makes all of the difference when it comes to on-going events, alarm situations, emergencies, and even day-to-day activity. That’s how important data is, even the lack of data has something to say, but all in all, it’s very valuable. Let’s not forget about the importance of robust data collection for use down the road to be used in forecasting. Think about this- prior knowledge leads to a decrease in future threats and litigation.
What’s better than synthesized and analyzed data? A live dashboard feed delivering usable, real-time data to make those tough real-time decisions that you may face throughout your day.
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